A tenant portal for your renters
A tenant portal is where a renter can see their lease, their bills and their deposit without asking the landlord for them. In Crestlet, a tenant joins their unit with its access code and finds all three there, free of charge.
How a tenant joins
- Every unit in Crestlet has its own access code. The landlord shares it.
- The tenant creates an account and enters the code.
- They are linked to that unit. If the landlord had already added their details with the same phone number, the two records are matched.
What tenants see
Their lease
The terms they agreed to, from the rent and due day to the notice period.
Every bill
Each invoice as it is issued, with what it covers and when it is due. Any of them can be printed.
What they have paid
The payments recorded against each bill, and what is left.
Their deposit
How much is held, and at move-out every deduction with its reason.
Their details
A profile they keep up to date themselves, so the landlord always has the right number.
On any device
It runs in the browser on a phone, a tablet or a computer. Nothing to install.
Why landlords give tenants a portal
Most messages between a landlord and a tenant are about something already written down: what is due, when, and what was paid. When both of them can read the same record, those messages mostly stop.
Questions
- Do tenants pay for the portal?
- No. Tenants never pay for Crestlet.
- What if a tenant has no unit code?
- The code comes from the landlord. A tenant can sign up first and join the unit when the code arrives.
- Can one tenant see another tenant’s records?
- No. A tenant sees only the tenancy of the unit they joined, and the landlord sees the tenancies of their own properties.
- Does a tenant need to install an app?
- No. The portal runs in the browser on a phone, a tablet or a computer.
- What if a code reaches the wrong person?
- The landlord changes it. Each unit’s code can be replaced at any time, and the unit gets a new one.
Related
Rent tracking
An invoice for every rent cycle and each payment recorded against it.
Security deposits
From the day a deposit is received to a settlement both sides can read.
Property management software for small landlords
What to look for, eleven tools compared side by side, and how to choose one.
Set up your first property today.
Add it, share a unit code, and your tenant can join before the day is out.